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Tenplus Ambassador Program – Terms & Conditions

Last Updated: March 16, 2026

These Terms & Conditions (“Terms”) govern participation in the Tenplus Ambassador Program (“Program”) operated by PT G Herbal Indonesia and its affiliated entities (“Tenplus”, “we”, “our”, or “us”).

By applying to or participating in the Program, you (“Ambassador”, “you”) agree to be bound by these Terms.

1. Program Overview

The Tenplus Ambassador Program is a performance-based partnership designed to reward individuals who actively promote Tenplus products and contribute to brand growth.

Ambassadors may receive:

  • Discounted products
  • Access to platform-based affiliate commissions (Shopee, TikTok Shop, Tokopedia)
  • Free products and merchandise
  • Access to exclusive opportunities, campaigns, and events

Participation in the Program does not constitute employment, partnership, or joint venture.

2. Eligibility

To participate, you must:

  • Be at least 18 years of age
  • Reside in a market where Tenplus operates or ships
  • Provide accurate and complete application information
  • Maintain an active and authentic social or community presence

Tenplus reserves the right to accept or reject any application at its sole discretion.

3. Ambassador Benefits

3.1 Personal Discount

Ambassadors may receive a personal discount of 40% off regular price (excluding merchandise) for personal use only.

This discount:

  • Is non-transferable
  • Must not be resold or distributed
  • May be revoked if abused

3.2 Product Seeding & Content Collaboration

Tenplus may provide Ambassadors with complimentary products in exchange for content creation and participation in brand activities, as outlined in the Ambassador Program.

These may include:

  • Product seeding for content creation
  • Campaign-related deliverables
  • Community and brand participation initiatives

Provision of products:

  • Is not guaranteed and is allocated at Tenplus’ discretion
  • May vary based on Ambassador activity, performance, and alignment with the brand
  • May be modified, paused, or discontinued at any time

3.3 Platform Affiliate Commissions

Tenplus does not operate or manage a direct affiliate payout system.

Instead, Ambassadors may earn commissions through third-party platforms, including:

  • Shopee Affiliates
  • TikTok Shop Affiliates
  • Tokopedia Affiliates

Commission rates, eligibility, and payout terms are:

  • Determined by the respective platform
  • Subject to each platform’s terms and conditions
  • Paid directly by the platform, not by Tenplus

Tenplus:

  • Does not guarantee commission rates or earnings
  • Is not responsible for tracking, attribution, or payouts
  • May support onboarding and guidance, but does not control platform systems

3.4 Campaigns, Incentives & Limited Releases

From time to time, Tenplus may run campaigns, activations, or special initiatives that provide additional benefits to Ambassadors.

These may include:

  • Limited edition merchandise
  • Exclusive product releases
  • Performance-based rewards
  • Event access or community experiences

All such initiatives:

  • Are discretionary and campaign-specific
  • May have separate eligibility criteria or requirements
  • Do not form part of the standard or guaranteed Ambassador benefits

4. Attribution & Channel Rules

To avoid conflicts:

  • Sales made via Shopee, TikTok Shop, or Tokopedia must be tracked through those platforms
  • Ambassadors must use official platform affiliate links where applicable
  • Tenplus is not responsible for cross-channel attribution disputes

Double claiming (e.g., attempting to claim commission both on-platform and off-platform for the same sale) is not permitted.

5. Payment Terms

  • All affiliate commissions are paid directly by the respective platform
  • Tenplus does not process or facilitate commission payments
  • Ambassadors are responsible for:
    • Setting up their affiliate accounts
    • Meeting platform payout requirements
    • Any applicable taxes or reporting obligations

6. Content & Brand Representation

Ambassadors agree to:

  • Represent Tenplus in a truthful, responsible, and compliant manner
  • Ensure all claims are accurate and not misleading

You must NOT:

  • Make medical or therapeutic claims
  • Claim disease prevention, treatment, or cure
  • Misrepresent product benefits
  • Use deceptive marketing tactics

7. Regulatory Compliance

All Ambassador content must comply with applicable regulations, including:

  • BPOM (Indonesia)
  • SFA (Singapore)
  • FOSIM / MOH (Malaysia)

Any content that may be interpreted as:

  • Medical claims
  • Performance guarantees
  • Therapeutic benefits

must be avoided unless explicitly approved by Tenplus.

8. Intellectual Property & Content Usage

By participating in the Program, you grant Tenplus a non-exclusive, royalty-free, worldwide license to:

  • Repost
  • Share
  • Use
  • Adapt

any content featuring Tenplus products for marketing purposes.

You retain ownership of your content.

9. Code of Conduct

Tenplus may suspend or terminate participation if you:

  • Engage in harmful, offensive, or misleading behavior
  • Damage the brand’s reputation
  • Promote competing products in a conflicting manner
  • Violate platform policies

10. Exclusivity

Unless otherwise agreed:

  • The Program is non-exclusive

However:

  • Ambassadors must not position competing products in a way that directly undermines Tenplus

11. Termination

Tenplus may terminate participation at any time.

Upon termination:

  • Access to discounts and benefits will be revoked
  • Platform affiliate access remains governed by the platform (not Tenplus)

12. Fraud, Abuse & Misuse

The following are prohibited:

  • Abuse of discount codes
  • Unauthorized resale of discounted products
  • Manipulating platform affiliate systems
  • Creating fake engagement or transactions

Violations may result in removal from the Program and escalation where necessary.

13. Limitation of Liability

Tenplus is not liable for:

  • Platform errors, tracking issues, or payout delays
  • Loss of affiliate income
  • Any indirect or consequential damages

14. Governing Law

These Terms are governed by the laws of the Republic of Indonesia, with consideration for applicable regulations in Singapore and Malaysia.

15. Changes to Terms

Tenplus may update these Terms at any time.

Continued participation constitutes acceptance of the updated Terms.

16. Contact

📩 [email protected]