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FAQ

Phytonutrient-Hydration Drink Mix

How do I use Tenplus?

Mix one (8.5g) sachet of Tenplus into 500-600ml (16-20 oz.) of cold water. Some people adjust the water amount based on their flavour preference. Just add water and conquer.

How much Tenplus can I drink a day?

Many members of our community enjoy 1-2 sachets of Tenplus daily depending on their activity level. Others use more. Start slow and always listen to your body.

When should I drink Tenplus?

Tenplus can be enjoyed anytime you need a refreshing and energising drink. It contains naturally occurring caffeine and Panax Ginseng, so it may be best to avoid drinking it late in the evening if you are sensitive to these types of stimulants.

How much caffeine does Tenplus have?

Each serving of Tenplus contains 37.5mg of naturally occurring caffeine.

Does Tenplus have any synthetic stimulants?

No, Tenplus does not contain any synthetic stimulants. The caffeine in Tenplus comes from Green Coffee and Green Tea extracts. Additionally, Panax Ginseng and Noni have been used traditionally for their stimulating properties.

Is it safe to drink Tenplus every day?

Yes, many of our customers enjoy Tenplus daily to rehydrate during or after workouts, or throughout hot days in tropical climates. We recommend starting with 1-2 sachets per day and adjusting as needed. If you have any concerns, please consult your doctor.

Who is Tenplus for?

Tenplus is for anyone looking to stay hydrated and support their overall wellness. Our customers range from athletes to those navigating hot climates. If you have specific health concerns, please consult your doctor.

Can I drink Tenplus if I am pregnant or nursing?

Please consult your doctor or healthcare professional before consuming Tenplus while pregnant or nursing.

What ingredients are in Tenplus?

Ingredients: Turmeric Extract, Green Tea Extract, Noni Extract, Tamarind Extract, Moringa Extract, Flavouring (Sea Salt Lemonade (Lemon), Orange (Orange), Mango (Mango), Pineapple (Pineapple), Tropical Citrus (Mango, Pineapple, Orange, Lemon), Mixed Berry (Strawberry, Blueberry, Lemon)), Sodium Chloride, Green Coffee Extract, Aromatic Ginger Extract, Red Ginger Extract, Lemon Extract, Panax Ginseng Extract, Mint Leaf Extract, Potassium Chloride, Magnesium Carbonate, Calcium (Carbonate, Lactate Pentahydrate), Vitamin B Complex (Comprising Thiamine (B1), Riboflavin (B2), Niacin (B3), Pantothenic Acid (B5), Pyridoxine (B6)), Erythritol, Sea Salt, Piperine, Stevia Extract, Citric Acid, Vitamin C (Ascorbic Acid), Iron (Ferric Pyrophosphate), Zinc Oxide.

For additional nutritional facts, please visit our product page.

Storage & Product Stability

How should I store Tenplus?

Store Tenplus in a cool, dry place away from direct sunlight and extreme heat. Exposure to moisture or heat may cause Tenplus to crystallise or clump, but it remains effective and safe to consume.

How long will Tenplus stay fresh?

Each box and sachet of Tenplus has an “Expiry” date printed on the package. If properly stored, the product will remain fresh until this date.

What if my Tenplus clumps or crystallises?

No worries! Tenplus can crystallise or clump if exposed to air or moisture. Just mix the powder thoroughly into water (Tenplus Hydration Bottles with a shaker ball work best) and enjoy.

General

Where to Buy Tenplus

You can purchase Tenplus directly from our website or through select marketplaces worldwide. For the best value and exclusive offers, visit our product page. Tenplus is also available in a growing number of gyms, studios, and active retailers in Southeast Asia and beyond.

Where does Tenplus deliver to?

Asia: Singapore, Indonesia, Malaysia, Hong Kong, Thailand, Philippines, Vietnam, Japan, Korea, Taiwan, and India.

Europe: All EU countries, Switzerland, and the United Kingdom.

Americas: United States and Canada.

Middle East: United Arab Emirates, Saudi Arabia, and Qatar.

Other Countries: Argentina, Azerbaijan, Bahrain, Brazil, Costa Rica, Norway, Puerto Rico, South Africa, and Turkey.

When can I expect to receive my Tenplus order?

For specific shipping times, please check out our Shipping page.

Wholesale Inquiries

Interested in selling Tenplus in your store? Start with our Bulk Bundles at a 30% discount with no commitments or minimums. For larger wholesale purchases, email [email protected].

Can I request a donation of Tenplus?

Yes, if you work with an organisation supporting disaster response, humanitarian relief, emergency responders/frontline workers, or other noble causes, submit a donation request to [email protected].

What is your Returns and Refunds policy?

It’s super simple! If Tenplus isn’t your thing, email us at [email protected] to start the refund process. Refunds will be processed within 2 business days. For Bulk Orders refunds, contact [email protected].

Oh no! I received the wrong product

Ooops… We apologise for the inconvenience. Email us at [email protected] and we’ll make it right.

The flavour I ordered just isn’t my thing

No worries! If you’re not digging the flavour you ordered, email us at [email protected] and we’ll help you sort it out.

Do you offer any discounts?

Our 4 for 3 pricing is the best way to get the most from Tenplus: buy three boxes and get the fourth one free. Our subscriptions offer great savings and flexibility to pause anytime. For more discounts, check out our Bulk Buy bundle. We do not offer coupons or holiday sales, as our discounts are available year-round.

How do I update or cancel my order?

Contact us via email at [email protected] as soon as possible for help. Our fulfilment centres process orders quickly, but we will always do our best to accommodate your request.

How do I check the status of my order?

You will receive an order confirmation email when you place your order, followed by a tracking link when your order ships. It can take 24-48 hours for the tracking number to update. If you can’t find notification emails, check your spam folder or contact [email protected] for help.

Subscriptions

How do Tenplus subscriptions work?

To create a subscription, select “Subscribe and save” and choose a delivery frequency when adding Tenplus to your cart. Your subscription will renew based on the selected frequency. You may pause, cancel, or change your subscription at any time by logging into your account here.

Do I have to sign up for a subscription?

Yes, by having an account you can pause, cancel, or change your subscription frequency at any time.

Can I change the flavour of my subscription?

Of course! Log in to your account here to change the flavour of your subscription.

Can I update the frequency of my subscription?

Yes, log in to your account here to change the frequency of your subscription.

I can't log into my account to manage my subscription

No problem! Visit the My Account page here to reset your password. If you still experience issues, email us at [email protected] for help.